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Did you know that the New Consumer Protection Act has been signed
into law?
This is the second consumer act to be signed into law since the
National Credit Act came into effect and will be extremely
beneficial to South Africa's average consumer. First and foremost,
the Consumer Protection Act will introduce principals for consumer
protection and will govern consumer protection matters within the
Republic of South Africa. Although the act will only be in force
from 29 October 2010, this act will certainly have an effect on
virtually every business within our country, such as all types of
retailers, manufacturers, distributors, franchisors and franchisees
alike.
The Consumer Protection Act aims to protect all consumers, however
the general theme of the act is to protect the poor and the
vulnerable. The courts will be able to make changes to sales
agreements, contracts, terms of business and other consumer related
terms. This act will empower consumers to take a stand against
unfair business practices.
How will the Consumer Protection Act affect you, as the consumer?
As
mentioned, this Act, although it has been signed into Law, will not
take affect until October 2010, however there are a few benefits
that the consumer may want to consider meanwhile. For example, the
well known practice of "over-selling" will become illegal and
companies who continue to do so will be liable for any additional
costs incurred by the consumer due to their "over-selling" and
inability to secure their goods.
In addition, it will also be illegal for companies to automatically
re-new contracts that have expired with the consumer without their
written permission. For example, cellular companies will not be able
to renew a cell phone contract automatically for a further fixed
period and will not be able to cancel the existing contract and will
have to provide their services on a month-to-month basis until such
time as they have received confirmation from the consumer.
Watch out for more articles on the Consumer Protection Act in our
forthcoming Xpert Credit Newsletters!
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